Responsible Gaming Policy – RummyJax

At RummyJax, we believe that real-money games are a source of entertainment, strategy, and skill—but we also acknowledge that when played without control, they can lead to financial strain and emotional distress. Games of skill, though legal, can be addictive, and real-money participation introduces a level of financial risk that must not be taken lightly.

That’s why we’ve put in place a transparent and multi-layered Gaming Framework to protect our players, promote healthy habits, and remain compliant with the latest laws and ethical standards. We don’t just follow regulations—we go beyond them. Our goal is to be a platform that fun, skill, and fairness, while safeguarding players against misuse or harm.

1. Minimum Age: 18+ Only

Participation in any real-money games on RummyJax is strictly limited to individuals who are 18 years of age or older. This is enforced through mandatory Aadhaar-based or government-approved KYC verification during registration.

• We verify every player's age through official documentation—not as a formality, but as a non-negotiable gateway to access.
• If at any point a player is found to have misrepresented their age or identity, will take immediate action, including suspension and fund forfeiture.
• Our system prevents minors from accessing our platform, even if they attempt to do so through indirect means.

2. Deposit Limits – Hard-Capped, No Exceptions

To protect players from overspending, RummyJax enforces a strict deposit limit of ₹5,000 per transaction. This is a non-adjustable hard limit, not a symbolic setting.

• This cap cannot be bypassed through multiple gateways, wallets, or repeated retries.
• We do not allow “on-request” limit increases, nor do we entertain VIP exceptions.
• These limits exist to ensure players engage within affordable means, regardless of their financial background.

3. Tamil Nadu Online Gaming Compliance

We are fully aligned with the Tamil Nadu Online Gaming (Regulation) Act, 2022, and all subsequent updates and rules introduced in 2024–25. For players from Tamil Nadu, additional safeguards are enforced by default.

Key measures include:

• Night-time Restriction: Real-money games are unavailable between 12 AM and 5:00 AM for all players logging in from Tamil Nadu. This feature is non-negotiable and system-locked.
• Hourly Play Notification: A mandatory pop-up is triggered after 60 minutes of continuous play, warning players about the time spent.
• Additional Alerts: Every 30 minutes after the first hour, additional reminders are shown, encouraging players to take breaks.
• Cummulative Spend Notifications: Every deposit triggers a summary display of total daily/weekly spending compared to player-set or system-recommended thresholds.

These features are built-in, not opt-in, and ensure compliance with the Tamil Nadu Gaming Authority's mandatory wellness guidelines.

4. Financial Risk Monitoring

We take a proactive stance in identifying and intervening when risky or compulsive spending patterns are detected.

• We monitor behavioral trends such as frequent deposits, chasing losses, and high play durations.
• Users showing signs of problem gambling may be prompted to take breaks, subjected to tighter limits, or even be placed under cooling-off periods.
• In extreme cases, we may freeze accounts and escalate to mental health or regulatory intervention (with user consent where needed).

5. Responsible Advertising

All promotions, marketing campaigns, and influencer content by RummyJax are designed to be honest, informative, and non-exploitative.

We do not glamorize winnings or imply that gaming is a source of guaranteed income.

Our ads avoid targeting vulnerable groups, including minors, low-income users, and those with gambling history.

Every promotional message includes clear disclaimers about financial risks and encourages players to “Play Responsibly”.

6. Skill-Based Gameplay – Not Luck Driven

Rummy is a game of skill under Indian law, and RummyJax ensures that strategic gameplay and fair competition form the core of our platform—not random chance.

• We provide tutorials, practice games, leaderboards, and replay history to help users improve their skills.
• The focus remains on learning and mastery, not just chasing jackpots or one-time wins.
• Winning is never guaranteed, and we make this clear across all user journeys and communication.

7. Loss-Threshold Alerts & Self-Exclusion

When cumulative losses for a player cross a predetermined threshold, our system automatically:

• Sends warning alerts.
• Suggests enabling deposit limits or self-exclusion.
• May suspend gameplay for a defined period or until further verification is completed.

Players are also given access to self-exclusion tools, including temporary time-outs (1 day to 1 month), permanent opt-out from cash games through cooling-off requests via customer care.

8. Fair Play & Anti-Fraud Policy

We uphold strict rules and advanced monitoring to ensure every player enjoys a secure and fair environment.

• Real-time detection of collusion, bot behavior, and chip dumping is in place.
• Our fraud analytics engine flags suspicious activity and takes automatic action, including blocking users and reversing gains.
• Players can report suspicious activity via a dedicated helpdesk, and we investigate every report seriously.

9. One Device – One Account Policy

• To ensure fairness, security, and transparency, RummyJax enforces a strict One Device – One Account policy.
• Once a player logs in on a device using a verified mobile number and KYC, that device is locked to that specific RummyJax account.
• Any attempt to create a second account or log in using a different mobile number on the same device will be blocked automatically.
• This policy is aimed at preventing misuse, multi-accounting, and collusive behavior, which compromise fair gameplay.
• Additionally, users are not allowed to log in to the same account from multiple devices simultaneously. This helps in securing user data and maintaining platform integrity.
• If a user changes their device, they must go through a re-verification process to activate the new device and deactivate the old one.

10. Tax & Legal Compliance (TDS, GST)

All cash winnings on RummyJax are subject to taxation under the Tax Act of India.

• TDS(Tax Deducted at Source) is automatically applied on winnings as per the prevailing slabs.
• Additionally, we comply with all applicable GST norms, including transparent invoice generation for deposits and winnings.
• All user earnings and deductions are fully reportable and downloadable from the dashboard for personal tax filings.

🔒 Our Commitment to You

Responsible Gaming is not a checkbox. At RummyJax, it is a core philosophy that defines how we build, operate, and grow our platform. If you ever feel that your gaming is no longer just fun, please take a break, seek help, or contact our support team—we’re here to help you play smart and play safe.

Note: This is a real-money gaming app. Please game responsibly and only play what you can afford. For game addiction help and support, please contact us at support@rummyjax.com. Our Customer Support representatives will get back to you within 24-48 hours.